Maintenance and Assistance

January 15, 2026 Yolandi van der Wath

We have a team and collaborators who ensure that the bicycle pilgrimage to Santiago de Compostela is peaceful, allowing our pilgrims to focus their energies on the daily effort of pedalling. Our bicycles are always delivered in the best possible condition, prepared for use, and with the understanding that they are rental bicycles, which may experience some aesthetic deterioration, but not mechanical issues. We work with official Shimano service and with other top-level brands such as Suntour, Sram or Continental.

But we bear in mind that this is the Camino de Santiago, and although we always pay 100% attention to the mechanics and set-up of the bicycles, many other factors come into play such as transport, daily use of the bicycle without a correct maintenance of cleaning and greasing, that on the Camino there are stones or sticks, and even a hypothetical fall that can damage the mechanics.

To minimise all these inconveniences, we ask a question in the reservation process that suggests the question: I AM A CYCLIST. What does this mean? Basically, we are asking if you know as a regular cyclist beyond changing a puncture. For example, do you know how to properly clean and lubricate a bicycle after a day? Or would you know how to repair a broken chain in the middle of the Camino? If so, we'll send a special multipurpose for links and a link, also oil.

You must bear in mind that the average route time is about 7 days and, depending on the conditions of the Camino, the bicycles will need more or less maintenance.

But going further, we know that 80% of our pilgrims are not cyclists, and for this reason, we offer you an optional Roadside Assistance service. Actually, there are 2 different types: One of "Basic Assistance" that includes a transfer to the workshop from the point of failure, and one of "Total Assistance" that, in addition to the transfer, includes the cost of repairs and, if there is no solution, bike change before 1:30 pm the next day. These are the coverages:

Basic Assistance on MTB 29"/Gravel (3€/day) and E-Bikes (5€/day)

WHAT INCLUDES:

  • Assistance at the scene of the breakdown
  • On-site repair or transport to the workshop (business hours)
  • Transfer of a person and a damaged bicycle (not companions)
  • Attendance time (approximately 1 hour)

WHAT'S NOT INCLUDED:

  • Repair of a puncture
  • Replacement parts
  • Workforce
  • Bike change
  • Clean and oil
  • Parts broken due to customer negligence

Total attendance on MTB 29"/Gravel (35€/trip) and E-Bikes (100€/trip)

WHAT'S INCLUDED:

  • Assistance at the scene of the breakdown
  • On-site repair or transport to the workshop (business hours)
  • Transfer of a person and a damaged bicycle (not companions)
  • Attendance time (approximately 1 hour)
  • Replacement parts
  • Workforce
  • Change of bicycle (if there is no solution*)

WHAT'S NOT INCLUDED:

  • Repair of a puncture
  • Clean and oil
  • Parts broken due to customer neglect

Process

  1. Cycling the Camino is notified of the breakdown
  2. Waiting for attendance
  3. The amount is paid, and the ticket is saved (without a ticket, there is no refund)
  4. Once you arrive at Cycling the Camino, the refund is made (if applicable)
  5.  *For a bike change, we must know before 5:30 pm (Monday to Friday), and the new bike will be delivered the next day before 1:30 pm.